Customer Success Manager - DACH

Avomind GmbH is hiring!

Job Description

About the Company

Our client  is a fast market research platform. On a mission to make the world a little more fact-based, they help companies understand how consumers think and make better data-driven decisions. They started out in Hamburg back in 2014 and now have over 200 employees spread across 25 cities (remote-first), 2000+ international clients and a panel reach of 7 million, globally.

About the Role

As a Customer Success Manager, you will support a portfolio of clients and act as trusted advisor, helping them to effectively use customer insights to achieve their business goals. You will support clients to fully understand and utilize products, and drive their growth by providing strategic support and guidance. As the long-term satisfaction of customers is pivotal for our client’s success, in this role it is also crucial to proactively gather feedback and collaborate cross-functionally to continuously improve our product and services.


  • Serve as the primary point of contact and advisor for a portfolio of up to 20 customers, building and maintaining strong relationships through ongoing support and regular check-ins (e.g. QBRs)

  • Understand customer’s business challenges and help them resolve those by means of systematic market and consumer research/ provide strategic guidance on how to leverage consumer insights to meet those 

  • Prepare and conduct client workshops and trainings to educate customers on means of modern market research and empower them to leverage the potential of insights

  • Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience

  • Manage renewals and extend customer subscriptions by preparing offers, negotiating prices, and documenting relevant insights

  • Identify growth opportunities and work with the Sales organization to raise awareness for the value of customer insights across the organization

  • Continuously gather customer feedback and be the voice of the customer internally in cross-functional collaboration with other departments


  • Flexibility Policy - meaning there is no hard cap on the number of vacation days

  • Work-from-anywhere Policy

    • You have the chance to develop our amazing product from one of the countries where we operate: Spain, France, Germany, Portugal, Netherland or the UK
    • You have the chance to work outside of your country of residence for a maximum of 180 days per year, given that you have a valid work permit for that country
  • All the hardware you need and your own MacBook

  • In case you're located in Hamburg you'll get a subsidized HVV ticket or if you're located in Hamburg or Berlin you'll get access to a mobility budget with the RYDES app

  • In case you're located in Hamburg you'll get access to the beautiful office in Hamburg's city center - terrace and BBQ included

  • In case you are located in Germany or Spain, you will have access to a Subsidized Urban Sports Club membership

  • In case you're located in Berlin, you will have access to our Co-Working space to get together with

Preferred Experience


  • You have a degree in psychology, business administration, market research or similar fields

  • You have a minimum of 3-5 years experience in supporting and consulting B2B customers - ideally in SaaS, management consulting or advertising/communication

  • You have experience in dynamic, interactive environments 

  • Ideally you have a background in Market Research

  • You have native German skills and are fluent in English

  • You bring along a hands-on mentality, pragmatism and proactivity

  • You consider yourself an active listener, who communicates purposefully and confidently

Additional Information

  • Contract Type: Full-Time
  • Location: Hamburg
  • Possible full remote