About the Company
Our client was born with a purpose: to unlock human knowledge to power success. From their state-of-the-art offices in nine major world cities, they connect business leaders seeking knowledge with the experts who possess it. They’re one of the fastest-growing global companies, employing 1500+ colleagues of 60+ nationalities.
Our client operates at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies and nonprofits. They’re a fast-paced, client-driven service organization.
About the Role
As a Client Service Associate, you’ll have a clear focus on client service and revenue generation. You’ll be the connection point between our clients and industry experts. After initial training at our New Joiner Academy and on the desk, you’ll start fielding incoming briefs from the clients assigned to you. You’ll spend a large portion of your time on the phone and email identifying the best experts to suit your clients’ needs. Once you’ve found the right expert, you’ll connect them with our clients across various formats (e.g., interviews, in-person meetings, surveys, etc.). Your responsibilities will include:
Understand client needs and the available expert pool for the project
Source and engage experts using our internal database and external digital directories
Match client briefs with the most relevant experts and appropriate interaction formats
Schedule and manage all client-to-expert interactions
Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them
About the Graduate Program
This fast-paced, two-year program is a fantastic springboard for ambitious graduates who want to embark on an accelerated commercial career. After two years, associates are eligible for Manager promotion, providing them with leadership responsibilities over 2-5 people early in their career. After a further three years, they are eligible for promotion to Vice President, entrusted with running a multi-million-dollar book of business.
Compensation and Benefits
Average total first year compensation: HKD 368,474 consisting of (i) fixed annual base salary of HKD 264,000 and (ii) variable compensation based on performance
15 days annual leave; 6 months full maternity leave & 6 weeks full paternity leave
Private medical & dental insurance, and annual health check-up
Tax-advantaged housing allowance up to 50% of monthly base salary
In office Monday to Thursday (option to WFH each Friday and four extra days/quarter)
Complimentary breakfast & snacks
Corporate gym rates
iPhone and MacBook Pro for work